cktk Privacy Policy

1 Introduction and Scope

cktk (referred to hereinafter as "we", "our", or "the platform") operates a trusted online casino and sports betting service for users in Bangladesh. This privacy policy ("Policy") explains how we collect, use, store, and share your personal information through our website cktk.cam.

By visiting our website or creating an account, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy. We will update this page for any changes and notify registered users by email.

2 What Information We Collect

To manage accounts and provide services on cktk, we may collect the following types of information:

2.1 Identity and Contact Information

• Full name and date of birth (for age verification)
• Email address
• Mobile number (for account verification only)
• National ID or passport number (as part of the KYC process)
• Permanent address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for processing transactions only)
• Deposit and withdrawal history
• Wallet balance and bonus usage details

2.3 Technical Information

• IP address and device information (browser, operating system)
• Login times, session data, and gaming activity logs
• Information collected through cookies and tracking technologies
• Website usage patterns and navigation history

2.4 Communication Information

• Live chat messages and support ticket contents
• Email communication records
• Complaints and feedback

3 How We Collect Information

We collect information in the following ways:

• Direct Registration: Information you provide when opening an account.
• Verification Process (KYC): Documents submitted to confirm identity and age.
• During Transactions: Payment information at the time of deposit or withdrawal.
• Automatic Collection: Through cookies, log files, and web beacons.
• From Third Parties: From authorised service providers for identity verification or fraud prevention.

4 Purpose of Using Information

cktk uses your personal information for the following legitimate purposes:

• To complete account registration, management, and verification.
• To process financial transactions including deposits, withdrawals, and bonus payments.
• To verify age and prevent those under 21 from accessing our services.
• To ensure anti-money laundering (AML) compliance and fraud prevention.
• To provide customer support and resolve complaints.
• To analyse your gaming activity and assist in setting responsible gaming limits.
• To diagnose technical issues and improve platform quality.
• To send relevant offers and promotional information with your consent.
• To meet applicable legal obligations.

5 Information Sharing and Disclosure

cktk does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:

5.1 Authorised Service Providers

Payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, game software suppliers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), and technical infrastructure providers — these parties work only under our instructions and under contractual confidentiality terms.

5.2 Legal Obligations

Information may be disclosed where legally required, such as by court order, regulatory authority request, or for the purpose of an anti-money laundering investigation.

5.3 Fraud Prevention

Limited information may be shared with industry-standard verification networks to prevent multiple accounts, bonus abuse, or fraudulent activity.

5.4 Business Transfers

In the event of a company merger or acquisition, your information may be transferred to the relevant party. We will notify you in advance in such cases.

6 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Functionality Cookies: To remember your preferences (such as language).
• Analytics Cookies: To understand website usage patterns and improve our services.

You can disable non-essential cookies from your browser settings. However, this may affect some functionality of the site.

7 Data Security Measures

To ensure the security of your information, cktk has implemented industry-standard technical and organisational measures:

• SSL/TLS encryption is used for all data transmission.
• Sensitive information (passwords, financial data) is stored in encrypted form.
• Access controls ensure that only authorised staff can view personal information.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are active.
• In the event of a data breach, we will notify affected users as quickly as possible.

However, no digital system is 100% secure. While we take every precaution, we cannot guarantee complete security. Keeping your password confidential and changing it regularly is your own responsibility.

8 Data Retention Period

cktk retains your personal information only for as long as necessary. The specific periods are as follows:

• Active Accounts: For the entire duration the account is active, and for the period required by applicable law after closure.
• Financial Transaction Records: For a minimum of five years in accordance with anti-money laundering laws and tax-related regulations.
• KYC Documents: Until the applicable legal liability period after account closure.
• Marketing Consent: Until consent is withdrawn.

Once the required period has passed, we securely delete or anonymise the information so that you can no longer be identified.

9 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact our support team:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it).
• Right to Restrict Processing: The right to request that processing be limited in certain circumstances.
• Right to Object: The right to object to marketing communications.
• Right to Data Portability: The right to receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: The right to withdraw consent from any processing carried out on the basis of consent.

We aim to process your request within 30 working days. In some cases, legal obligations may mean a request cannot be fully fulfilled.

10 Protection of Minors

cktk's services are for those aged 21 and above only. We do not knowingly collect personal information from minors. If someone provides false information about their age, the relevant account will be closed immediately and transactions may be cancelled.

If you believe a minor is using our platform, please notify our support team without delay.

11 International Data Transfers

Our servers and some service providers may be located outside Bangladesh. As a result, your information may be transferred internationally. In such cases, we ensure that:

• The receiving party applies appropriate protection measures.
• Data protection is ensured through contractual obligations.
• Transfers are conducted in compliance with applicable data protection regulations.

12 Policy Changes

We may update this privacy policy from time to time. For any significant changes:

• The "Last Updated" date at the top of this page will change.
• Registered users will be notified of the changes by email.
• Continued use of the service after any change will be considered your agreement to the updated policy.

We recommend that you visit this page regularly. A copy of the previous policy is kept on file — request it from our support team if needed.

13 Contact and Complaints

If you have any questions, concerns, or requests regarding this privacy policy, contact us:

We are committed to protecting your privacy. We take all complaints seriously and aim to resolve them quickly. If you are not satisfied with our response, you have the right to file a complaint with the relevant authority.