For players 21 and over only

cktk Responsible Gaming — Stay Safe

cktk believes that fun should be the main purpose of betting. Enjoy safe and healthy entertainment by following our responsible gaming guidelines.

Why is responsible gaming important?

Online casino and sports betting is a great form of entertainment — but to enjoy it the right way, responsible play is an essential condition. cktk puts every player's safety as its top priority. We want our platform to be a safe and enjoyable place for everyone.

Responsible gaming means knowing your limits, staying within your budget, and never letting entertainment become a source of financial stress. By following cktk's responsible gaming policy, you will always stay in control and your gaming experience will remain positive.

Remember — gambling should never be treated as a source of income. It is entirely for entertainment. Using betting as a way to solve financial problems is dangerous. With cktk's responsible gaming tools, you can always keep track of your situation.

Important Warning

Gambling can cause financial loss. cktk strictly prohibits any form of betting activity for anyone under 21 years of age. Only use our platform if you can afford to spend within your means. If you are experiencing a problem, contact our support team immediately.

Our Protection Tools

cktk provides powerful responsible gaming tools to keep you in control at all times. Use these tools to keep your gaming experience healthy and enjoyable.

Deposit Limit

Set a daily, weekly, or monthly deposit limit. Once a limit is set, it applies automatically and you will not be able to deposit more than the amount you have chosen. This feature directly helps you manage your budget.

Budget Control Automatic

Betting Limit

Decide in advance how much you will wager over a set period. This tool protects you from placing excessive bets in the heat of the moment. Changes to the limit take 24 hours to come into effect.

Smart Protection Customizable

Time Limits and Time-Out

Take a time-out from 24 hours up to 6 weeks. During this time you will not be able to play any game or place any bet. Taking a short break is very beneficial for your mental wellbeing.

1–6 Week Break Instant

Self-Exclusion

If you feel that betting is having a negative impact on your life, choose a long-term self-exclusion. You can keep your account fully closed for anywhere from 6 months to 5 years. Once activated, it cannot be reversed immediately.

6 Months–5 Years Permanent Protection

Reality Check Notifications

At regular intervals you will receive a summary message showing how long you have been playing and how much you have spent. This reality check keeps you aware and gives you the chance to take a break when needed.

Awareness Automatic Alerts

Age Verification — 21+

cktk strictly does not allow anyone under 21 to open an account or play. Age verification is mandatory at the time of account registration. In cases of doubt, we carry out additional identity document checks.

21+ Mandatory Identity Verification

How to use the protection tools

You can activate any responsible gaming tool in just a few steps from your cktk account settings.

1

Log in to your account

Go to your account on cktk and click the profile icon in the top right corner.

2

Go to the Responsible Gaming section

Inside Account Settings, find the section labelled "Responsible Gaming".

3

Choose the tool you want

Select whichever option you need — deposit limit, time-out, or self-exclusion.

4

Set your limit and confirm

Enter the amount or time period you want and press the confirm button. The change will take effect immediately or within 24 hours.

5

Get support when you need it

For any issue, contact our 24/7 live chat support — we are always ready to help you in Bengali.

Safe Gaming Tips

A few simple but effective habits for responsible play will keep your gaming experience positive at all times.

Set a budget in advance

Before each gaming session, decide the maximum amount you are willing to spend and do not go beyond that limit. Do not place more bets in an attempt to recover money you have lost.

Treat it as entertainment

Online betting is a leisure activity, not a source of income. Winning is a possibility, not a guaranteed outcome. Keeping this mindset means you can enjoy it at all times.

Take regular breaks

Instead of playing for long stretches at a time, take regular breaks. Spend time with family and friends. Give other activities in your life priority over gaming.

Keep your emotions in check

Avoid betting when you are feeling down, stressed, or angry. Decisions made in an emotional state often lead to regret. Play with a clear head and play for fun.

Recognise the signs of problem gambling

If the following signs appear, it means betting is having a negative impact on your life. Do not delay in seeking help in this situation.

  • You are repeatedly spending more than your set budget and placing bigger bets to try to recover money you have lost.
  • Even when you think about stopping betting, you cannot stop yourself, and you feel restless when you are not betting.
  • You are hiding your gaming activity from family or friends or lying to them about it.
  • You are spending time on betting while neglecting work, studies, or family responsibilities.
  • You are taking on debt, drawing on savings, or selling assets to cover the cost of betting.
  • Betting is constantly on your mind — you are always thinking about planning your next wager.
  • Your gaming activity is causing depression, anxiety, or sleep problems.
  • You need to place progressively larger bets to get the same thrill — smaller bets no longer feel exciting.

Contact us for help

If you or someone close to you is having a problem with betting, do not feel ashamed or hesitant — reach out for help. cktk's support team is always here for you.

24/7 Live Chat Support

cktk's live chat service is available in Bengali 24 hours a day, 7 days a week. For any question or problem related to responsible gaming, speak directly with one of our trained support agents.

Contact by Email

For any responsible gaming request or self-exclusion, email us at:
[email protected]

Our team will process your request as quickly as possible.

Special Support for VIP Members

cktk VIP members can use responsible gaming tools with the help of a dedicated account manager. Advice tailored to your personal situation will be provided.

Protecting minors

cktk firmly believes that online gambling is for adults only. No person under the age of 21 may open an account or play any game on our platform. We enforce this strictly.

If someone aged 18 to 21 lives in your home and may be interested in online gambling, please use parental control software. This type of software can block access to gambling websites.

Use password protection on your devices and never share your cktk account details with anyone else. An account is for the personal use of the account holder only.

Age Verification

Mandatory age verification at account creation — 21 and over only.

Identity Verification

In cases of doubt, additional NID or identity document checks are carried out.

Account Sharing Prohibited

Giving your account to someone else or sharing it is strictly prohibited.

Zero Tolerance

If an underage account is detected, it is closed immediately.

Responsible Gaming FAQ

Find answers here to questions you may have about responsible gaming.

Log in to your cktk account and go to the "Responsible Gaming" section in Account Settings. There you will find the option to set daily, weekly, or monthly deposit limits. Enter the amount and confirm — the limit takes effect immediately. Lowering a limit is instant, but increasing one takes 24 hours to come into effect.

It is not possible to reactivate your account before your self-exclusion period ends. This is a firm commitment and it gives you real protection. Once the period is over, if you feel you can play responsibly, contact our support team. They will assess your situation and help you with the next steps.

A time-out is a short-term break — usually from 24 hours up to 6 weeks. During this time you cannot play, but your account reactivates automatically when the period ends. Self-exclusion, on the other hand, is long-term — from 6 months up to 5 years — and cannot be cancelled before the period is up. If you feel the problem is serious, choose self-exclusion.

You must be at least 21 years old to open an account and play any game on cktk. This is our strict policy and we enforce it at all times. If an age verification issue is found, the account is closed immediately.

cktk's 24/7 live chat support team is specially trained on responsible gaming. If you are experiencing a problem, contact us directly via live chat or send an email to [email protected]. We will help you set limits on your account, apply a time-out, or process a self-exclusion. Your privacy will be fully protected.

A reality check is an automatic message that appears on your screen at set intervals. It tells you how long you have been playing and how much you have won or lost in that session. You can set how often these notifications appear from Account Settings — for example, every 30 minutes, every 1 hour, or every 2 hours.

Enjoy safely, play responsibly

Our goal is for your gaming experience on cktk to always be enjoyable and safe. Explore our games, check the FAQ, or contact us for help.

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